Refund policy

Effective Date: July 2026

At Spirepk.com, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or missing item, we are happy to assist you in accordance with the terms below.

By placing an order on our website, you agree to this Return & Refund Policy.

Eligibility for Returns

We accept return requests within 7 days of the delivery date only if:

You received the wrong product.
The product arrived damaged or defective.
The product has a manufacturing defect.
An item is missing from your order.

The returned product must:

Be unused and in its original condition.
Be returned with its original packaging, tags, accessories, manuals, and any free gifts (if applicable).
Show no signs of misuse, damage, or alteration by the customer.

Mandatory Unboxing Video

To protect both our customers and our business from fraudulent claims, an unedited unboxing video is mandatory.

The video must:

Start before opening the courier package.
Clearly show the sealed parcel and shipping label.
Continue without any cuts or edits until the product has been fully unboxed and inspected.

Any claim regarding damaged, defective, incorrect, missing, or incomplete items will only be accepted if a clear, continuous unboxing video is provided.

Claims submitted without an unboxing video will not be eligible for return, refund, or exchange.

Reporting an Issue

If you receive a damaged, incorrect, defective, or incomplete order, you must contact us within 48 hours of delivery.

Please provide:

Your Order Number
Your Name
Photos of the product (if applicable)
The required unboxing video
A brief explanation of the issue

Requests submitted after 48 hours may not be accepted.

Non-Returnable Items

Returns will not be accepted for:

Sale or discounted products.
Products damaged due to customer misuse.
Products returned without original packaging.
Products showing signs of use.
Change of mind or personal preference.
Claims submitted without the required unboxing video.

Exchange Policy

Eligible products may be exchanged if:

The wrong product was delivered.
The product arrived damaged or defective.
The exchange request meets all conditions stated in this policy.
The required unboxing video is provided.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund instead.

Refund Policy

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed through Bank Transfer, Easypaisa, or JazzCash.
Refunds are generally processed within 5–7 business days after the returned item has been received and inspected.
Original shipping/delivery charges are non-refundable and will be deducted from the refund amount.

Return Shipping

If the return is approved because of:

Wrong product
Damaged product
Manufacturing defect

Spirepk.com may arrange or reimburse return shipping at its discretion.

For returns that do not qualify under this policy, the customer will be responsible for all shipping costs.

Order Refusal

Customers are requested not to place fake or unnecessary orders.

If a customer repeatedly refuses Cash on Delivery orders without a valid reason, Spirepk.com reserves the right to reject future orders or restrict Cash on Delivery service for that customer.

Our Right to Reject Claims

Spirepk.com reserves the right to reject any return, refund, or exchange request if:

Policy conditions are not met.
Required evidence is not provided.
The claim appears fraudulent or misleading.
The returned product is incomplete, damaged by the customer, or differs from the originally shipped product.